Refund policy

Our Mama Bear Promise

Your first bag is 100% risk-free. If it’s not love at first sip, we’ll refund you in full—no questions asked, and no need to send anything back.

For Returning Customers

Because coffee is perishable, we can’t accept returns on opened bags. The only exception is if your order arrives damaged—we’ll always make it right.

Damaged Orders

If your order arrives less than perfect, please contact us via email (mamabearistacoffee@gmail.com) within 48 hours of delivery with:

Clear photos of the damaged item(s) and packaging
Your order number

Once received, we’ll send you a replacement right away. Unfortunately, we can’t process claims without photos or after the 48-hour window.

Shipping Fees

Shipping costs are non-refundable. If your order arrives damaged, we’ll happily replace your coffee at no cost—but shipping fees will not be refunded.

Mama Bearista Coffee sample pack on a stone surface with a blurred green background

Sample Pack — Find Your Favorite Sip

Can’t decide which roast to try first?

Our Sample Pack gives you a taste of Mama Bearista’s most-loved coffees, freshly roasted on ship day in small batches for bold flavor and cozy comfort.

Each pack includes a variety of 2oz samples — the perfect way to explore single origin favorites, bestseller roasts, or flavored favorites without the commitment. Ideal for busy mornings, afternoon pick-me-ups, or a little mama self-care ritual, this set lets you discover the brew that speaks to you.

Shop Sample Packs